Case Studies
Real problems. Real solutions. Real results. See how automation transforms operations for businesses like yours.
Retention Flow Deep Dive
Problem
Slow email follow-up on cancellations
A SaaS company was losing customers because their cancellation follow-up emails were sent manually, often 24-48 hours after a customer cancelled. By that time, customers had already moved on to competitors.
Solution
Instant notification + automated win-back email
We built an automation that triggers immediately when a cancellation event occurs in Stripe. The system sends an instant alert to the customer success team via Slack, and simultaneously triggers a personalized win-back email sequence with special offers.
Result
35% increase in customer recovery
The instant response time and personalized approach resulted in a 35% increase in customer recovery rates. The automation now handles 100% of cancellation follow-ups, freeing up 15 hours per week for the customer success team.
Finance Alert Flow Deep Dive
Problem
Finance team manually tracks failed invoices
A membership business was struggling with failed payment tracking. The finance team spent 10+ hours per week manually checking Stripe for failed payments, then manually pausing services and sending emails to customers.
Solution
Automation alerts when payment fails + pauses service via API
We created an automated workflow that monitors all payment failures in real-time. When a payment fails, the system immediately alerts the finance team, automatically pauses the customer's service via their API, and sends a personalized email with payment retry instructions.
Result
80% reduction in manual hours and protected service integrity
The automation reduced manual tracking time by 80%, from 10 hours to 2 hours per week. More importantly, it ensures that services are paused immediately when payments fail, protecting revenue and preventing unauthorized access.
Fulfillment Synchronization
Problem
2-hour delay between payment and warehouse notification
An e-commerce company was experiencing significant delays between when a customer paid and when the warehouse was notified to ship. This 2-hour delay meant orders weren't shipping until the next day, leading to slower delivery times and customer complaints.
Solution
Payment Success webhook instantly updates logistics platform
We integrated Stripe payment events directly with their logistics platform. Now, the moment a payment succeeds, the order details are instantly pushed to the warehouse system, triggering immediate fulfillment processes.
Result
50% faster shipping times and better customer experience
Shipping times improved by 50%, with most orders now shipping the same day. Customer satisfaction scores increased, and the company saw a 20% reduction in shipping-related support tickets.